From 1 July 2025, all registered BAS Agents will be required to implement and maintain a Quality Management System (QMS) as part of the Tax Practitioners Board (TPB) practice management requirements.
This change is part of the TPB’s broader effort to strengthen standards across the industry, ensuring that clients continue to receive high-quality, consistent, and compliant services.
What is a QMS?
A QMS is a structured framework of processes, procedures, and policies designed to ensure that services meet client needs and regulatory requirements, while promoting continual improvement.
For BAS Agents, this means having clear systems in place for:
✅ Client onboarding and engagement
✅ Maintaining competence and ongoing professional education
✅ Documenting and reviewing work processes
✅ Handling client information securely
✅ Monitoring and improving service quality over time
Why is this important for clients?
The introduction of mandatory QMS requirements directly benefits clients by ensuring they receive:
✅ Reliable, accurate, and compliant services — reducing the risk of errors in lodgments or advice
✅ Better communication and transparency — through clear processes and documented service standards
✅ Enhanced data protection — with structured systems to manage sensitive financial information securely
✅ Continuous improvement — as BAS Agents commit to regularly reviewing and refining their work practices
In short, the QMS framework ensures that clients can trust their BAS Agent is working to the highest professional and ethical standards, giving peace of mind that their business compliance is in safe hands.
What this means for you
As a potential client, choosing a BAS Agent who meets the QMS requirements means you are partnering with a professional who is committed not just to ticking compliance boxes, but to delivering excellence. You can expect a smoother experience, clear communication, proactive service, and confidence that your financial reporting is accurate and well-managed.
If you’re looking for a trusted BAS Agent who puts quality and client care at the heart of their practice, we’d love to talk with you. Reach out to us today to learn how we can help support your business success.